Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


3.1    The Company recognises that one of its fundamental responsibilities in terms of the Protection of Personal Information Act 4 of 2013 (POPI of POPIA) is to ensure that it protects Personal Information entrusted to it by its customers/clients.  This is essential for the Company’s reputation and for complying with its legal obligations.

This Notification represents the Company’s privacy policy in respect of its customers/clients.  However, the Company has a comprehensive Protection of Personal Information Policy which deals with a variety of aspects relating to the processing of Personal Information and which can be made available on request to the customer/client.

3.2    Applicability

The Company collects four types of information:

  • Personal Information (as defined in section 1 of POPIA)
  • Special Personal Information (as per section 26 of POPIA)
  • Non-personal Information
  • Other confidential information (such as financial details, operations, trade secrets of clients, etc).

Personal Information means any information that relates to a person which can identify such person, for example, telephone number, name, address, transaction history, etc.

Special Personal Information of a person means personal information which is of a more sensitive nature, such as sexual orientation, physical physiological and mental health condition, medical records and history, and biometric information.  It also includes other personal and confidential identifiers such as account number, bank card details, passport number, income, etc.

When you browse our website or receive one of our e-mails, the Company uses cookies to collect information and store your online preferences.

3.3    Accuracy

The Company has processes, measures and controls in place to ensure that the Personal Information it processes and stores is complete, accurate and current.  If there is a reason to believe that Personal Information in possession or under the control of the Company is incorrect, the customer/client should inform the Company in this regard.  The Company shall correct the information as soon as possible.

3.4    Purpose of collection of personal information

The Company will use the information collected, amongst others to manage its business and offer an enhanced online experience on its website.  It will also enable the Company to–

  • process applications, requests and transactions
  • maintain internal records
  • provide services to customers/clients, including responding to customer/client requests
  • comply with all applicable laws and regulations
  • recognise the customer/client when he/she conducts online banking and makes payments to the Company
  • understand the needs of the customer/client, and provide the mutually agreed product and service offers.

3.5    Sharing of information

The Company shall not share the Personal Information of its customers/clients without their prior consent.  If the Company shares the Personal Information with third parties, these parties shall be bound contractually to ensure that they protect customers’ Personal Information in accordance with applicable laws.

The above obligations shall not apply to information shared with government institutions and public bodies mandated under law.  If any Personal Information is freely available or accessible in the public domain, the Company shall not have any obligations regarding its protection.

3.6    Security practices

The security of Personal Information is a priority and shall be ensured by the Company by maintaining physical, electronic and procedural safeguards.  These safeguards shall meet applicable legal requirements to protect customer/client information against loss, misuse, damage and unauthorised access, changes, or sharing.

Employees shall be trained on a regular basis in the proper handling and processing of Personal Information.

When other providers (operators) are used to provide products or services on behalf of the Company, and they gain access to any Personal Information of any client/customer or data subject, the Company shall ensure that such providers protect the confidentiality of the Personal Information they receive in the same manner as the Company.

3.7    Amendments

The Company reserves the right to change or update this Notification at any time with reasonable notice to customers/clients.  A customer/client will always be aware of the information that is collected, the purpose for which the Company uses it, and under which circumstances the Company may disclose it.

3.8    Response to enquiries and complaints

The Company encourages customer/client enquiries, feedback and complaints, which will help the Company to identify problems and improve the services provided to its customers/clients.  Should you have any enquiries, please contact the Company’s Information Officer whose details appear on the Company’s website.